Decor & Maintenance
Atmosphere and Ambience
Was lighting appropriate, dimmed after 6pm, was music playing or TV, was it too loud, was temperature comfortable.
Service and Efficiency
Rate the service and efficiency.
Hospitality & Friendliness
Rate the personal side of the service. Was it friendly, professional, were upsells offered and satisfaction checks completed. Also carry out a product knowledge check and record results.
General
