Decor & Maintenance
Atmosphere and Ambience
Was lighting appropriate, was temperature comfortable, was privacy adequate
Service and Efficiency
Rate the service and efficiency including the accuracy of the order, the speed of service, service points and offer of condiments.
Hospitality & Friendliness
Rate the personal side of the service. Was it friendly, professional, were upsells offered and satisfaction checks completed. Also carry out a product knowledge check and record results.
General
