Decor & Maintenance

Atmosphere and Ambience

Was lighting appropriate, dimmed after 6pm, was music playing or TV, was it too loud, was temperature comfortable, was the specials board written and were menus available

Service and Efficiency

Rate the service and efficiency including the accuracy of the order, the speed of service, service points and offer of condiments.

Hospitality & Friendliness

Rate the personal side of the service. Was it friendly, professional, were upsells offered and satisfaction checks completed. Also carry out a product knowledge check and record results.

Quality of Food & Drink

Rate the quality of the food and drink. Be sure not to base your opinions on personal preference

General